Text Messaging / SMS Terms of Service

Effective Date: 1 Jan 2026

By providing your mobile phone number and opting in to receive text messages from Alpenglow Custom Builders and/or Palmer HandyMedics (“Company,” “we,” “us”), you agree to the following Text Messaging Terms of Service.

1. Consent to Receive Messages

By submitting your phone number through our website, forms, invoices, estimates, service requests, or by texting us directly, you expressly consent to receive text messages from the Company.

Messages may include:

• Estimates and project information

• Job scheduling / appointment coordination

• Work approvals / authorizations

• Service updates / status notifications

• Invoices / billing communications

• Customer service communications

• Requests for feedback or reviews

Consent is not a condition of purchase.

2. Message Frequency

Message frequency will vary based on your projects, requests, and communications with the Company.

We do not send excessive promotional messaging.

3. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier plan.

The Company is not responsible for any carrier charges.

4. Opt-Out Instructions

You may opt out at any time.

To stop receiving text messages, reply:

STOP

After opting out, you may receive one final confirmation message.

5. Help Instructions

For assistance, reply:

HELP

Or contact us directly:

907-390-0949

info@davidpalmerhandymedics.com

6. Supported Carriers

Message delivery is subject to your mobile carrier’s network availability.

The Company is not responsible for delayed or undelivered messages.

7. Intended Use of Messaging

Text messaging is used strictly for:

✔ Customer communication

✔ Service coordination

✔ Transactional updates

We do not sell or distribute your phone number.

8. Privacy & Data Protection

Your information is handled in accordance with our Privacy Policy.

We take reasonable steps to protect your contact information.

However, text messaging is not guaranteed to be a secure form of communication.

Sensitive information (payment data, personal identification, etc.) should not be transmitted via SMS.

9. Accuracy of Contact Information

You agree to provide a valid mobile number.

You agree to notify us if your number changes.

10. Limitation of Liability

The Company shall not be liable for:

• Message delays

• Message failures

• Carrier-related issues

• Unauthorized access to messages

Text messaging services are provided “as is.”

11. Changes to Terms

The Company reserves the right to modify these Terms at any time.

Updates will be posted on this page.

12. Contact Information

For questions regarding these Terms:

Alpenglow Custom Builders and/or Palmer HandyMedics

By accepting messaging terms you agree to:

Consent to receive non-marketing text messages from Alpenglow Custom Builders and/or Palmer HandyMedics. I understand message frequency varies, message & data rates may apply, consent is not a condition of purchase, and I may opt out at any time by replying STOP.

Customer Feedback & Review Requests

The Company may periodically send text messages requesting customer feedback or reviews.

✔ These messages are service-related communications, not promotional advertising

✔ Feedback requests are optional

✔ Customers may opt out at any time

The Company does not provide compensation, incentives, or benefits in exchange for reviews unless explicitly disclosed.

Alaska Communications Notice

Due to Alaska’s remote operating environment, carrier limitations, and variable network reliability:

✔ Message delivery delays may occur

✔ Transmission failures may occur

✔ Connectivity interruptions may occur

The Company shall not be liable for delays or failures caused by third-party telecommunications providers.

Operational Communications Classification

Text messaging communications are considered:

✔ Operational

✔ Transactional

✔ Service-related

SMS communications do not constitute formal contractual modification unless expressly stated in writing.

Estimates & Financial Communications by SMS

The Company may send estimates, invoices, payment notifications, and related financial communications via text messaging.

By consenting to SMS communications, you acknowledge and agree:

✔ Text messages are a convenience communication method

✔ SMS delivery is not guaranteed or time-definite

✔ Estimates transmitted by SMS are informational until formally approved

✔ Pricing is subject to site conditions, scope changes, and concealed conditions

Transmission of an estimate by SMS does not constitute a binding contract.

An estimate becomes binding only when:

✔ Approved by signed agreement

✔ Approved through authorized digital approval method

✔ Confirmed by Company in writing

Approval communicated via SMS may be accepted as authorization to proceed only at Company discretion.

The Company reserves the right to require:

✔ Written signatures

✔ Formal contracts

✔ Deposits / payment authorization

Scope & Pricing Variability

Due to Alaska construction conditions, remote logistics, material variability, and concealed site conditions:

✔ Final pricing may differ from initial estimates

✔ Additional work may be required

✔ Change orders may be necessary

SMS communications do not override formal contract terms.

Invoices & Payment Notifications

Invoices delivered via SMS are considered valid business communications.

Failure to receive a text message does not relieve payment obligations.

Customers remain responsible for:

✔ Monitoring invoices

✔ Payment deadlines

✔ Contract terms

Carrier & Delivery Limitations

The Company is not responsible for:

✔ Delayed delivery

✔ Carrier filtering

✔ Network failure

✔ Device issues

Security & Sensitive Information Warning

Text messaging is not a guaranteed secure channel.

Customers should not transmit via SMS:

• Credit card numbers

• Banking information

• Social security numbers

• Sensitive personal data

Change Orders & Scope Modifications

Project scope, pricing, and timelines may require modification due to:

✔ Concealed conditions

✔ Site discoveries

✔ Customer-requested revisions

✔ Material availability

✔ Code or safety requirements

Such modifications are considered Change Orders.

SMS Change Order Communications

The Company may communicate Change Orders via text messaging for convenience.

Customers acknowledge:

✔ SMS is an informal communication method

✔ Scope discussions via SMS are preliminary

✔ Pricing adjustments require formal approval

Non-Automatic Authorization

Discussion of additional work via SMS does not authorize work.

Authorization occurs only when:

✔ Customer provides clear approval

✔ Pricing adjustments are acknowledged

✔ Company confirms acceptance

Approval by Text Message

Text-based approval may be accepted as authorization to proceed.

By approving via SMS, customer agrees:

✔ Additional charges may apply

✔ Work scope has been modified

✔ Pricing adjustments are accepted

Pricing & Labor Variability

Due to Alaska construction conditions:

✔ Labor requirements may change

✔ Material costs may fluctuate

✔ Access / logistics may impact pricing

All Change Orders are subject to reasonable & necessary cost adjustments.

Binding Effect of Approved Change Orders

Once approved, Change Orders:

✔ Become part of the project agreement

✔ Modify original pricing / scope

✔ Are enforceable

Refusal of Additional Work

Customers may decline Change Orders.

Declined Change Orders may result in:

✔ Project limitations

✔ Schedule impacts

✔ Incomplete work conditions

Scheduling & Access Requirements

Customers agree to provide safe, timely access to the project site at scheduled appointment times.

Failure to provide access may result in additional charges.

Missed Appointment Definition

A missed appointment includes:

✔ Customer not present

✔ Site inaccessible

✔ Unsafe working conditions

✔ Utilities unavailable

✔ Pets / hazards preventing entry

✔ Customer cancellation outside notice period

Trip Charge Assessment

The Company reserves the right to assess a Trip Charge when:

✔ Technician arrives as scheduled

✔ Work cannot proceed due to customer-related conditions

Trip Charges compensate for:

• Travel time

• Labor allocation

• Vehicle costs

• Lost scheduling opportunities

Standard Trip Charge

Trip Charge: $_____

(or specify hourly equivalent)

✔ Applied per occurrence

✔ Billable immediately

✔ May be invoiced separately

Cancellation Notice Requirement

Customers must provide cancellation notice:

✔ Minimum ___ hours prior to appointment

Failure to provide notice may trigger Trip Charge.

Alaska Operational Conditions

Due to Alaska logistics, travel distances, weather variability, and limited scheduling capacity:

✔ Missed appointments create substantial operational losses

✔ Trip Charges are considered reasonable & necessary cost recovery

Non-Waiver Clause

Failure to enforce Trip Charges in one instance does not waive future enforcement rights.