Privacy Policy

Effective Date: 1 Jan 2026

Alpenglow Custom Builders and/or Palmer HandyMedics (“Company,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

1. Information We Collect

We may collect information you voluntarily provide, including:

✔ Name

✔ Phone number

✔ Email address

✔ Service address

✔ Project details / requests

✔ Communication content

✔ Billing / payment information

We collect only information reasonably necessary for business operations.

2. How We Use Your Information

Your information may be used for legitimate business purposes:

✔ Providing estimates

✔ Scheduling services

✔ Performing contracted work

✔ Customer communication

✔ Invoicing & billing

✔ Service updates

✔ Responding to inquiries

✔ Operational recordkeeping

✔ Requests for feedback or reviews

We do not sell personal information.

3. Text Messaging / SMS Communications

If you provide your mobile number, you consent to receive service-related text messages.

Messages may include:

✔ Estimates

✔ Scheduling / appointment updates

✔ Job coordination

✔ Work approvals

✔ Invoices / payment notices

✔ Customer service communications

✔ Feedback / review requests

Consent is not a condition of purchase.

SMS Data Practices

We:

✔ Do not sell or share SMS consent

✔ Use texting for operational communications

✔ Limit messaging to relevant business matters

Message frequency varies.

Standard message & data rates may apply.

Opt-Out Rights

You may opt out at any time by replying:

STOP

Security Notice

Text messaging is not a guaranteed secure channel.

Do not transmit sensitive financial or personal data via SMS.

4. Information Sharing

We do not sell, rent, or trade personal information.

Information may only be shared when reasonably necessary:

✔ Service providers assisting operations

✔ Payment processors

✔ Legal compliance

✔ Insurance / claims documentation

✔ Government or regulatory requests

Only minimum necessary data is disclosed.

5. Payment Information

Payment information is processed through third-party providers.

We do not store full credit card data.

6. Data Security

We implement reasonable safeguards to protect your information.

However, no system can guarantee absolute security.

Customers acknowledge inherent risks of electronic communication.

7. Alaska Operational Conditions Notice

Due to Alaska’s unique operating environment:

✔ Network reliability varies

✔ Carrier delays may occur

✔ Connectivity interruptions may occur

The Company is not responsible for communication delays caused by third-party systems.

8. Data Retention

We retain information only as reasonably necessary for:

✔ Customer service

✔ Business operations

✔ Legal documentation

✔ Contract enforcement

✔ Insurance / regulatory compliance

9. Cookies & Website Data

Our website may collect limited technical information:

✔ Browser type

✔ Device type

✔ IP address

✔ Usage data

This information is used strictly for:

✔ Website functionality

✔ Performance improvement

✔ Security monitoring

10. Third-Party Services

Our website may contain links to third-party services.

We are not responsible for third-party privacy practices.

11. Children’s Privacy

Our services are not directed toward individuals under 18.

We do not knowingly collect children’s data.

12. Your Rights

You may request:

✔ Access to your information

✔ Correction of inaccurate data

✔ Removal where legally permissible

13. Policy Updates

We reserve the right to modify this Privacy Policy.

Updates will be posted on this page.

Continued use constitutes acceptance.

14. Contact Information

Alpenglow Custom Builders and/or Palmer HandyMedics

Phone: 907-390-0949

Email: info@palmerhandymedics.com